Help & FAQ

We want your experience using ComicConnect to be smooth, easy and enjoyable. Listed below are some answers to popular help topics, and links to additional information on the site.

If you do not find the answers to the questions you have below, you can call us at 888 779 7377 or, for our International customers, call us at +1 212 895 3999. Otherwise, for general questions about ComicConnect’s auctions, please email support@comicconnect.com. For questions specific to the Authentic 1992 Mark Zuckerberg Rookie SGS-Graded Baseball card and the NFT, please email stephenf@metropoliscomics.com.

Payments

Please note that all items (lots) are priced in U.S. currency, and do not include a buyer’s premium (where applicable), shipping, handling or insurance. Sales tax will be added to your invoice when required. For moreinformation about sales tax please fascinating, intensely human story behind the Zuckerberg baseball cardsee our article here. ComicConnect accepts Visa, Master Card, Discover, AMEX, PayPal, checks, money orders, ACH, and wire transfers.

ComicConnect does not accept credit cards or PayPal for orders or cumulative outstanding balances above $2,500. Please note we cannot accept checks from non-U.S. banks, as ComicConnect incurs additional expense in depositing them. Please make out checks to 'ComicConnect, Corp.' and note your invoice number in the memo field.

Please mail your check or money order to:

ComicConnect, Corp.

36 W 37 ST, Fl. 6

New York, NY 10018

Payment must be received within 7 days of purchase or the auction lot's close. Failure to make payment in the time specified may result in the cancellation of your order, cancellation of your member account, and your orders and bids may not be processed in the future. If your payment method fails, we reserve the right to collect fees owed using other collection mechanisms (this includes charging other payment methods on file with us, retaining collection agencies and legal counsel).

All credit cards are subjected to our merchant processor's verification system. In the event that our merchant processor is unable to verify the information you have provided with your credit card, ComicConnect may require additional steps to verify your identity. If ComicConnect is unable to verify ownership of your credit card, payment must be made by other accepted methods. If paying by credit card, please note that we cannot ship orders to an address that is not on file with your credit card company. If paying by PayPal, please note that we cannot ship to an unverified address. All fee-bearing payment types such as credit card or PayPal will incur a surcharge of 3%. Payment by cash, check, money order, ACH, or wire transfer will not incur a surcharge. This fee only applies to fee-bearing payment types such as credit cards or PayPal, and does not exceed ComicConnect’s cost of processing.

Interest Free Time Payments

ComicConnect offers an interest free time payment plan of either 3 or 6 months, on select lots only. A particular lot’s eligibility and installment limit can be found within the lot’s online listing. Time payment plans are offered for individual lots only, and are not extended towards an entire order that may contain a time payment eligible lot.

Time payment installments can be paid by cash, check, money order, ACH, wire transfer, VISA, MC, DISCOVER, AMEX and PayPal. All fee-bearing payment types such as credit card or PayPal will incur a surcharge of 3%. Funds must be RECEIVED by ComicConnect no later than the date on which the payment is due. The first 20% of your payment is a non-refundable deposit that must be paid 7 days after the item closes in auction or is purchased. Failure to pay installments in a timely manner will result in the cancellation of your order and cancellation of your member account. If your payment method fails, we reserve the right to collect fees owed using other collection methods (including charging other payment methods on file with us, retaining collection agencies and legal counsel). Please note that ComicConnect will retain the non-refundable 20% if your order is canceled for any reason.

There are no returns on time payment orders. If you would like to view the lots in which you are interested before making a time payment agreement, you may set up an appointment to visit the gallery or request scans. To set up a time payment plan for a time payment eligible lot, please check out on your winnings and give us a call during our business hours. A customer services representative will set a plan up for you over the phone or email.

In some instances, a lot’s eligibility for time payments can be established if a deal is brokered with the lot’s consignorpriorto an auction’s close. If you are serious about bidding for a particular lot and would like to request that lot’s eligibility, please email us at support@comicconnect.com or call us at 888 779 7377 or 212 895 3999.

Shipping Policy

From the time ComicConnect receives your payment, please allow 3 weeks for your items to be shipped.

ComicConnect does not store Seller items on premises during the period they are listed for sale or auction. Immediately upon your agreement to purchase an item, the Seller is contacted and instructed to ship the item to ComicConnect within 7 days. ComicConnect will then review and process the item(s) you purchased, and ship your order. Your shipping and handling charges will be determined based on the weight, insured value, and shipping destination of your order. If you have any special requests or special delivery instructions, please contact us. We prefer to ship with and recommend FedEx, although USPS options are available. Orders valued over $400.00 will require an adult signature on delivery.

All duties and taxes levied on shipments are the responsibility of the buyer. ComicConnect shall not be liable for any loss caused by or resulting from seizure or destruction under quarantine or Customs regulation, or confiscation by order of any Government or public authority.

Upon shipment of your order a notification will be sent to your email on file. Any request for shipping verification, or filing a claim for an undelivered package, must be made within 30 days of shipment.

If you have any questions or concerns about this policy, please feel free to e-mail us at support@comicconnect.com, or call us Toll free at 888.779.7377 or our international number at 001.212.895.3999.

Return Policy & Satisfaction Guarantee

We want to make certain you're happy with your merchandise, and will make reasonable efforts to ensure items are as they were described before sending them to you. If the rare occasion arises where you feel you must return an item, you must contact us for return instructions within ten (10) days (by phone or email) of receipt of your item. Upon our receipt and inspection of the returned item, we will issue a refund or credit for your item if returned in the same condition as it was when originally sent to you, excluding shipping, handling, and insurance costs. Any payment surcharges, such as a buyer’s premium or a credit card surcharge, applied to your order during payment are non-refundable. Buyer is responsible for return shipping & insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. This Return Policy and Satisfaction Guarantee is only extended to buyers from whom ComicConnect has received payment within the required seven (7) days specified under 'How to Place an Order'. Please note that we cannot accept returns on any books, including those with previously undetected restoration, after the specified return period listed here. Additionally, all 'in person' sales (conventions, in office, etc.) are final. There are no returns, refunds, credits, exchanges accepted on 'in person' sales. No returns will be accepted on CGC or 3rd Party Graded items, Group lots, Original Art, Memorabilia, and Video Games.

Please also note, there are no returns on Time Payment orders for any reason. If you would like to view items in which you are interested before making a Time Payment agreement, you may set up an appointment to visit the gallery or request scans.

CGC & 3rd Party Grader Sales

Please note all sales of comic books and any other collectibles noted as graded by any 3rd party graded company in any type of protective casing, are final.

Although the following is very rare, due to the nature of the 3rd party holders, chipping and cracking of the holder may occasionally occur during shipping. ComicConnect takes great pains to pack comics in a careful and protective manner, and our packaging methods have been painstakingly tested with our shipping companies to ensure we meet the highest standards of safety and stability. However, as cracking and chipping on 3rd party holders is quite common, ComicConnect cannot guarantee the condition of the 3rd party holder. ComicConnect cannot accept returns or issue credits on any 3rd party graded collectible due to holder damage. Examples of 3rd party grader companies include, but are not limited to CGC, PGX, WATA, and VGA. ComicConnect does not guarantee any cross-over grading, i.e. sending a graded item by one company to another company.

Damage Policy

We take extra precautions to pack our orders to prevent damage and breakage. If despite our efforts your order does arrive damaged, please do the following: If your order was delivered by FedEx, please contact ComicConnect for instructions. If your order was shipped by U.S. Mail, take the entire order (all contents and all original packing material) to your local Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

Pick up at Cons

Picking up your order at a convention needs to be arranged ahead of time. Please email us at support@comicconnect.com, or give us a call at 888 779 7377 or for our Intl'l customers call us at +1 212 895 3999, to arrange this. Please keep in mind that any orders that have comics that are still being held by a consignor may not be available for pickup if the order was placed close to the convention dates. We also have limited space and orders for pickup will be on a first-come, first-serve basis. If you are interested in picking up your order at a convention, please let us know as soon as you place your order.